What some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Contact Us Page.
"I approached the staff, but was glad for the few minutes to look around. I will go back."
By: Glen Silkensen VA
"I found it necessary for me to tell you what a gem you have working for you. Nicole Nixon has gone above and beyond to help me get the title for a trailer we purchased from you over 5 years ago. Anyone else would have said sorry, we gave you all the proper paperwork so you need to deal with DMV and figure it out. She heard my concern and frustration and took over. She was not only helpful, but a pleasure to deal with. Always positive with a can do attitude. Because of Nicole we will always go to Coleman PowerSports first for all our watercraft needs."
By: Jill Morgan
"I hope your sales guys are buying your service guys plenty of pizza! They deserve it.
This week I stopped by the Woodbridge store to make an appointment to have my brakes checked. The mechanic made a quick adjustment and sent me away in a matter of minutes---no charge! The excellent treatment that I have received from the service dept means that when I look for a new bike, I will start at Coleman's."
By: Mike Gallagher
"I purchased some motocross gear last Sat. And I had the best customer service from an employee named Derek? Hope I spelled it correctly. He worked in accessories, very nice, and was willing to see that I got everything I needed and even helped me with parts for my bike. Customer service like that is rare these days, value him! He's a great employee! I thank you all for your store, and also keeping motocross gear in stock! I'll be seeing you all again I'm sure! Thanks!"
By: Paul Janoschka
"I just want you to know what great people you have working for you. Dan did a great job handling everything in front of the shop. And Eric went over the top and helped me with my trailer before I left with my skis. He looked at it after it was hooked up to my truck and said that it didn't look safe. He took the time to make it right.
I bought my skis from [the Falls Church store] in 2004 and I am looking for new skis next year. Because of this experience, I will be spending my money with you here at Coleman PowerSports."
By Michael Brand
"I just want to let you know what an outstanding job Melissa Miles preformed in the Accessories Department of Falls Church in completing a special order for me from Corbin Seats. I needed to have Corbin highly customize one of their already custom seats for my 2011 Ducati Multistrada. I discussed my thoughts for the design with Ms. Miles and she took my information and knew exactly whom to communicate with on this special order. Melissa preformed great customer service in communication and follow up with the vendor and with myself, while this project evolved. I received my customized seat in the time line Melissa quoted and I could not be more happier with the finished product. I think it is important to recognize people in organizations that show true value in how companies deal with customers, and Melissa's attention to detail did just that."
By: Jim Green Arlington, VA
"I purchased a used ATV on Saturday for my kids and when I got it home the brakes did not seem to work very well. Since it was used I figured I would be given the run around when I called to let them know. They immediately told me they would take care of it and even had the ATV picked up from my home 1.5 hours away. Could not have been more pleased with Jack in sales, and Josh in Service at Coleman. While a distance away, I will definitely purchase additional ATV's from Coleman Powersports."
By: Dean Carrier VA
"The service team spoils me. The level of communication and service is top notch. I find it incredible that I actually have a Ducati Specialist of the caliber of Raffaele Conti that services my Sport 1000 and want the whole Coleman Team to know that I appreciate doing business with them. Kudos to the sales and merchandising group."
By: Tim Cutrona Falls Church, VA
"I wanted to say 'Thanks' for your personal attention to my recent generator repair, the generous discount, and to let you know what a great asset Dan Morrison is to your Service department. He was friendly, personable and professional both in person and on the phone, and went out of his way to help.
When I realized I did not bring the ignition key with me when I dropped off the generator, Dan was still there after his scheduled “quitting time” when I returned and insisted he didn't mind taking the key back in. When the repair was completed on the day I was planning to leave on vacation, he saved me 50 miles of driving the wrong way and a late start on my much needed escape by letting the repaired unit sit there a few days. He graciously came out and brought help to unload the generator from my truck and to reload it after repair. Each time I drove away from your lot I realized that it was a pleasant experience primarily because he was so good at his job. Please pass my thanks to him.
On a more personal note, thanks for loaning Ryan a vehicle so that he could join our family in Richmond for some post-Thanksgiving family time. We missed Stacey, but knew that she was enjoying her time with you and her own family. Ryan got to spend hours with his dad, brother and some friends in the workshop adjusting cams on a lathe, then came in to get his mom set up to read on her new Kindle. And we got to catch up on his and Stacey’s life and happenings.
Best wishes for the upcoming holidays...and thanks again!"
By: DT Wells
"Just purchased a used Ducati MTS 1100S from the Woodbridge location and have been very impressed with the level of service provided by Coleman. Got the bike home and the headlight was out - called James and he was able to get me into the Falls Church location on Saturday afternoon where they helped diagnose the issue (needed new bulb) and found an issue with my panniers. James took care of both without question and has won a lifelong customer. Thanks again!"
By: David Kohari WA."Just wanted to say thanks for the speedy service on my recent order-Ducati Hypermotard Shifter. I received the order Monday morning after ordering it Saturday. Thanks to Gary Arkoian, your efficiency is appreciated!"
By: Mark Burroughs
"I would like to pass along my thanks to the service department on the advice and the tip top running condition of my 2002 Honda 1100. Thanks much!"
By: David Dodge
"I am writing to you to compliment your staff at the Woodbridge branch as they really helped me out last night after the dyno day. I was riding my bike and I turned to look behind me, my visor split off and was almost ripped off of my helmet. This happened at about a little after 2000 on Saturday. I rolled over to Coleman’s to see if anybody was still there after the dyno meet to find a replacement visor. Luckily, Spider and RJ were still there closing up and I explained the situation to them. I had an upcoming safety ride on Monday with my unit’s motorcycle club and I needed to new visor to make the ride. Spider searched throughout the store to see if he could find just a replacement visor but when he couldn't he hooked me up with an incredible deal on a new helmet that I basically needed to make the ride on Monday. I have so much appreciation for their help that night and am incredibly grateful. I would just like to reward them with my utmost thanks and I will always continue to do business with Coleman’s Powersports."
By: Sgt Davis Quantico, VA
"I received exemplary customer service from the service department. I was original told that my bike would not be available for 6 days, and I received it, repaired, after only 1 day. Job well done."
By: Hollis D.C., DC
"Thanks Darwin and Ed for the great service on my PWC's!! They both run great now!! The GP has not run this good since I bought it! Great Job Guys! We will be back for all our PWC,ATV and Motorcycle needs."
By: Mike Sportsylvania, VA.
"Thanks Darwin and Ed for the great service on my PWC's!! They both run great now!! The GP has not run this good since I bought it! Great Job Guys! We will be back for all our PWC,ATV and Motorcycle needs.
|If you want to assure that your ride will be taken care of, go there.! Thanks"|
|By: Christopher D.C., DC|
|"Have not always been a fan of CPS. But they have impressed me the last two visits. I have been rebuilding my bike since my fall at NJMP in August. Bill and the young guy at the counter have both been very helpful to me each visit. I feel that they have gone the extra mile to make a return customer out of me."|
|By: Admin Alexandria, VA|
|"I just want to give a BIG shout out to your Service Manager Kelly Behm. Yesterday, I ran over some debris at Tysons Corner, which punctured the rear tire on my ST1300. Kelly answered when I called, and immediately made the necessary arrangements to have Eric pick me and the bike up. After getting the bike to the shop, Kelly was also able to expedite the work order by ensuring that a replacement tire was in stock, then was able to have a mechanic give it his top priority. Within an hour, I was back on the road. So, not only was the turnaround time exceptionally fast, I also thought Kelly did a remarkable job with the coordination from start to finish. Whatever you're paying her, it's not enough! :o) Many thanks to Kelly and her staff. A very happy and satisfied customer."|
By: Michael Sterling, VA
|"I bought a 2009 KLX250S from Bernard Wilson. Great bike, fair price, excellent service. Bernard knows everything about every model, and is great to work with. I will shop at Coleman again - hopefully to buy another bike this spring. You guys are top-notch. - DR"|
|By: Dave Potomac, MD|
|"To All The Managers of Coleman Powersports: On Friday, January 7th, I bought a 2009 Suzuki Boulevard. It was delivered to my house the next day. Barry was my salesman. He also delivered the bike. Went over the bike/controls and gave me the key. Smooth as silk. I wanted to let you know that he was great. Straight up - no BS - no nonsense - he did everything he said he was going to do and more. Barry - don't change - and keep up the good work - it DOES make a difference."|
|By: One Happy Customer, Jake|
|"Of course I waited too long to comment so I can't remember the service manager's name at the falls church location but WOW! I had an oil leak in a brand new can am DS 70 atv so I called. I wasn't too upset about the oil leak, it's a machine after all, but really did want it repaired as quickly as possibly so we could get back to riding....after all we had only had it for about 4 weeks. I'm not saying they moved me to the front of the line, but everyone in the falls church shop went out of their way to get my daughter's atv in and checked out. The repairs were a little more time consuming than I had hoped, they had to order a part, but it was back in a week, right on time and the repair was above and beyond (warranty work) to ensure the problem was addressed correctly the first time. Professional, courteous and genuinely concerned about customer service and representing in my case the can am brand. My best ATV service experience ever. "|
|By: Shawn Gainesville, WV|
|"My family and I decided to take a road trip to Coleman Power Sports in Woodbridge, VA to check out a motorcycle I have had my eye on for a period of time... We walked in to meet Shwan whom I have spoken to over the phone a few times prior to our visit. What a warm welcome he offered to all of us! He directed me to the bike I have been waiting to see and gave me a "tour" of the bike. I was then introduced to James (Biggy), another great salesman! They both have made the purchase of my dream bike exceptional. What a great crew you have there, including Spider who gave us some great tips on motorcycles, the finance dept., etc. We would not hesitate to make the drive out there again to make another purchase in the future! Thanks Shwan and James for the follow up call upon my purchase of the Big Dog! You are a great team and appreciate you both! Five Stars, high fives, and many thanks!!!"|
|By: John Easton, PA|
|"What a great crew you have! I brought a Honda mower to Coleman in Woodbridge that we purchased over the internet and that wasn't working right. The guys who handle the mowers immediately diagnosed the problem and gave us great advice on the options available to resolve it. We returned the defective mower to Home Depot and in the same day went home with an identical model at a great price and after a thorough function check. Made us wish we'd started at Coleman in the first place. Just an outstanding connection with customers and outstanding service. Looking forward to a long lasting relationship. Thanks again to the guys who are responsible for Honda mower sales and service! Mike and Cheryl Bechtold"|
|By: Mike Alexandria, VA|
|"Outstanding customer service! My initial contact was with Greg Keoho...this guy knows his stuff and if you are looking to buy a bike...I strongly suggest you go see him! He will take care of you and his staff is great at what they do! "|
|By: William Reston, VA|
|"My Sister Rides The Spyder ,and wanted me to get a bike to ride with her. I use to ride. Walked into the show room and got the Itch . Thanks to Clayton ,who assisted me with the purchase of my bike. He was Great and didn't Pressure me . He was Knowledgeable and efficient . He helped with the sale ,registration and insurance .Big man and the whole staff made it a Great experience . Thanks to Clayton and the Staff . All Establishments that deal with the Public should be so Good. OK , so I'm Dreaming . Coleman's is a Dream ! PS Love my Ride"|
|By: E BKLYN, NY|
|"The staff at Colman Powersports who had already closed up and locked the store were hanging out outside before heading home when the tow-truck with my motorcycle pulled up to drop off my bike for what i thought would be an overnight wait for service, but the staff, who on their own time opened up and went to work getting me back on the road as i was still about 200 miles from home and stranded- special thanks to the staff (Spider, RJ, Sindy and Rasta) for getting me on the road fast and back home to my base"|
|By: PFC Mahon Ft. Bragg, NC|
|"I have an amazing experience each and every time I visit the Woodbridge store. James 'Big Man' Wells is one of the most helpful and knowledgeable people I know. Every single time I have gone to the store, I always stop at the sales tower to say hi to James. James is the greatest asset to the company and if he were to ever leave, I would start ordering everything online. The rest of the folks there are helpful but none so much as Mr. Wells"|
|By: Anonymous Ashburn, VA|
|"Just wanted to say thanks to James and the whole crew for showing great hospitality at the Bikefest this past weekend. I appreciated getting the opportunity to meet the folks from Coleman and got a chance to stop by and watch some of the races with the crew. Again, thanks!!"|
|By: Anonymous CLINTON, MD|
|"My son, daughter, and I were in the market for helmets, and leather coats this past weekend. We were assisted by Melissa. She was awesome. She was knowledgeable, helpful and had a ton of patience. Because of her assistance we were able to get the helmets and coats we wanted (and therefore spent a lot more money at you store). She is an asset to your organization. Well done Melissa. Thanks."|
|By: Norm South Riding, VA|
|"Spider was extremely helpful and professional he went out of his way to ensure that I had everything that I wanted and needed and even stayed late to make sure that I was satisfied. I am returning to his location for all of my motorcycle needs!"|
|By: Aisha Woodbridge , VA|
|"I am getting back into biking after 40 years and wanted to get a good helmet with the proper fit. I spent a day in Manassas visiting three shops with poor support from store personnel, lack of knowledgeable sales people, and limited selection. Then on June 8th my son and I visited your store and Zenette Alfaro help me. She was an outstanding sales person. Her in-depth knowledge of proper fit and the depth of products in the store was beyond expectations. She is an employee you should be proud to have on your staff."|
|By: Charles Clifton, VA|
|"I wanted to say thanks to Kelly Bean and Big James for helping me get my bike fixed. During a very frustrating time Kelly and James worked to get my bike fixed and ultimately make me happy. I'm very satisfied with the end product and look forward to doing business with you again."|
|By: SCOTT CLINTON, MD|
|"Love the Service (includes Parts & Accessories) Department. Specifically Greg! Greg is more then outstanding, he personally cares for every single customer. He'll call you, follow-up, take the time to explain everything to you and make sure you that when the mechanics find something to repair...unlike other shops GREG ALWAYS CALLS to ASK if you want things repaired or not. I own a '06 Stratoliner "S" and I ride it daily. Greg's mechanics always take care of my bike! Last week I got new tires installed, while doing the work one of the mech's found my rear brake wore-out to rivets(!). I never heard or felt anything. Service called me, explained the problem, and got my brakes done at the same time for barely anything extra (all prices are up front on a board). If there is one thing that truly matters to me is putting my personal safety and trust in Greg's hands. YOU WANT QUALITY SERVICE, HONESTY AND INTEGRITY? Fellow rider...look no further. Greg's crew know their $hit and do one helluva job! Semper Fidelis & God Bless!"|
|By: Dominik Woodbridge, VA|
|"RL is greatest! He helped me get the parts I needed and spent time making sure I got the right part and that I knew where it fit. RL is the best parts guy I have ever met! With a parts department full and a man short, he was able to help the customers and me and made us all feel we were top on his list -- plus answered five phone calls for accessories... P.S. Accessories kept sending the call to him and he patiently rerouted and finally helped the customer with an accessory issue! made me want to come back and do business with you!!! Satisfied experience!!!! Way to go. "|
|By: Mike Bryan|
|"Hi Kim, I just wanted to drop you a quick note about the service I recently received from Billy Chamberlain. A couple of weeks ago I needed some special parts ordered. They came in, I picked them up but found out later that night that they would work with my setup. This was Tuesday and I had a ride coming up on the weekend. I called Billy in a panic, he ordered the parts and they were in by Friday. I was stuck at work all day Friday so he hand delivered them to me after he got off work! You don't see that level of customer service these days. I really appreciate the effort and will continue to purchase stuff from Coleman. Thanks again. "|
|By: Lee VA|
|"I went to the Falls Church Coleman PowerSports to get the YZ250F that I have serviced. I was very confident that I was leaving the best bike in the world with people that knew what they were doing. I know that my YZ250F is I great hands. I LOVE THE YZ250F THAT I HAVE SOOOOOOOOO MUCH AND I AM SOOOOOOOO HAPPY THAT I HAVE THE YZ250F THAT I HAVE"|
|By: Anonymous Vienna, VA|
|"Good Evening, I am a hard customer to please - I expect to get good value and service for every dollar I spend. No I am not angry, actually, quite the opposite. This email is long overdue - KUDOS to the service team in Woodbridge, ESPECIALLY GREG L at customer desk. I have been going there for about a year, having shifted the biz from FC store. I find that W service team is better suited to the track racer in me. I am extremely happy with Greg's input, care, interest in my needs and requirements. I trust Greg to give me the best possible advice and suggestion to make sure that my machine is in peak condition for my track days. Turnaround is quick, interest is high and the smile is always there. Please do recognize the team and Greg cause I am one satisfied customer. "|
|By: Philip Alexandria, VA|
|"I purchased a 2008 Suzuki Hayabasa from Coleman PowerSports this past weekend. James, Amy, and Steph were awesome!!!! My wife and I had many questions in every department, and all of our questions were answered very professionally and honestly!!! James "showed us some love" and we walked out with a great deal on THE BEST BIKE ON THE PLANET!!!!! Every department (service, sales, accessories, finance, tags, etc.....) was very, very helpful!!! Everyone was extremely friendly and very professional!! I will definitely be taking my bike back there for my service, accessories and just to hang out!!! I will also recommend Coleman Powersports to anyone that is remotely in the market for a bike and/or accessories!!! I would like to personally thank James, Amy, and Steph again for a great motorcycle purchasing experience!!!"|
|By: Walter Haymarket, VA|
|"I found Coleman PowerSports while doing an internet search, and sure am glad I did! I attended their 'New Rider Night' in March 2009. The presentations and breakout sessions were fantastic. Having already decided on what size bike I wanted, I arrived early and was greeted by Stephanie Moler. Stephanie did a great job all the way through the purchase process; everything from laying out options and accessories available for my bike through final closing. After determining bike and accessories, I was greeted by the parts and services section, Jeff Taylor and Billy Chamberlain. These guys were meticulous in reviewing, checking compatibility, documenting, checking stock, scheduling and pulling everything together. It was quite an extensive list with many support components. They gained my confidence right away and answered all questions to the T. There were some other folks who helped me, particularly on new rider night, with recommending and sizing up a jacket and helmet, to staying a little after closing so that I could make final purchase of items. Overall, it was a great event and a great buying experience! Hats off to Coleman PowerSports and staff. Thanks for your GREAT customer service!!!!"|
|By: Lee Woodbridge, VA|
|"I bought my first bike at Coleman's PowerSports after being recommended by a friend. I had little knowledge on motorcycles and was unsure what would best fit me. Within minutes of arriving to their Woodbridge, VA store, the staff was eager to answer all my questions and match me with the perfect bike. All of Coleman's staff was very knowledgeable on their stock of motorcycles and bike gear. My bike came fully equipped and with all safety features. I have been very happy with the bike that I bought and have no problems. I have recommended Coleman's to two of my buddies and each of them have had great experiences at the Coleman's at Falls Church. The staff there was very professional and were willing to work with them to keep there business. All of us are very satisfied and recommend all of our friends and/or anyone to go to Coleman's to buy a bike or for any accessories. "|
|By: Edward Lorton, VA|
|"I can't say enough good things about Coleman PowerSports. My husband found the bike of his DREAMS and was able to take it home thanks to the wonderful help that we received from Dee and Amy. I was able to get my first bike, and I can't take my eyes off it still! Dee is a wonderful salesman and we will return to him for all of our business. He made sure that I found exactly what I was looking for, and completely surpassed what my husband thought he could get. You made a couple friends for life!! He made sure that we got exactly what we wanted. We could not be happier!! Amy was great. She helped us find the best options for what we needed, very pleasant to deal with. She made sure that we were happy, and by my husbands smile, you can see that he is!! Mike helped us pick out all of our riding gear, his suggestions and explanations gave me peace of mind that we got exactly what we needed and were going to be as safe as possible. He took the time to show us all our options, didn't rush us, was a great time!! Thank you everyone that helped us get our new motorcycles. I have already recommended you to friends, and will continue to do so. You will always have our business!! "|
|By: Jackie Culpeper, VA|
|"I as writing to tell you that I am very happy with the outcome of service work that was done on my Yamaha Vino. I presented you with an apparently tricky electrical problem. My bike was brought there for a problem of difficulty starting. It took some time to correct, as it apparently required this time to sort out the exact nature of the problem. I feared that the cost of the work would be extremely expensive, but your service area gave me a very fair price. It was worth the wait to get the problem corrected properly. I am very happy to have my bike back. It starts every time without fail, and I am a happy consumer. Thank you Heath and all the team in the service area. "|
|By: Harold Falls Church, VA|
|"On Feb 7th I went into the Falls Church location with no intention of buying anything. I talked to Bernard Wilson who was incredibly helpful. He showed me a bike and told me what the asking price was. When I told him what I could spend he offered to take that to the sales manager. To my surprise, they said yes. I got the bike of my dreams for so much less than I thought I could. The whole staff was so helpful from Bernard in sales to Eric in service who did the walk around. Donnie in accessories was extremely knowledgeable and got me into gear that I have confidence in. I cannot recommend these guys strongly enough. They make dreams come true!!"|
|By: David Fort Belvoir, VA|
|" Last summer was my first experience with the Falls Church location of Coleman's. As my wife and I walked into the location we were greeted by Bernard Wilson. Bernard spent close to an hour with us that evening, sharing his knowledge about motorcycles, and helping us the way a family member would. This type of service left a lasting impression on us. I knew I would be back! We didn't purchase our motorcycle there, but did return to purchase my gear and have service done on our motorcycle. Last week I was approached by a close friend, who was interested in looking for a used motorcycle. I explained to him the type of service we received from Bernard and the entire staff @ Falls Church. I wanted him to have the same opportunity to experience this type of service first hand. This morning we drove to that location and started looking around @ the used selection. Fortunate for us Bernard was working. He remembered me by name, greeted us with a smile, shook our hands and welcomed me back to Coleman's. Not only did Bernard help Dave find what he was looking for, but was able to get him a great deal and introduced him to Donnie in the accessories dept. My friend Dave was able to get great service from both of these associates. Bernard helped him finalize the purchase on the 2000 Harley Davidson Sportster, and Donnie helped him select the safest, best priced equipment that was available. Dave not only received great service, but was fortunate to get a great deal on an outstanding motorcycle. Each and every time I have visited this location the level of service I have received has been consistent! It's great to know that in the D.C. Metro Region, this type of organization exists. The knowledge and helpfulness of the associates I have dealt with @ this location are by far the best! Bernard and Donnie were absolutely PERFECT! Dave was able to leave with the bike he wanted, the gear he needed without going over budget and completely satisfied with his purchases. Thank you so much for talking with us today, and answering our questions in the areas where we were deficient in knowledge. When I think of Fanatical Customer Service, Coleman's Falls Church sets the standard! There isn't another location or dealer I will utilize for all of my Power Sports needs."|
|By: Cody Alexandria, VA|
|"Thank you Coleman's! I was the winner of the $2000 giveaway at the International Motorcycle Show, and I can't wait to use it to outfit my FJ1200. I want to praise God and thank you so much for this wonderful opportunity. -Tom"|
|By: Thomas Alexandria, VA|
|"I purchased an 08 Suzuki GSX-R 600 from Coleman PowerSports in Falls Church this past June and since then I've brought it back and had your service department take a look at it and fix up a few items. During that time I dealt a great deal with one of your associates: Ben Babcock. I just wanted to let you know that he has been excellent in helping me with my bike. He has been patient in explaining to me what is going on with it, what the status is, etc. He is very knowledgeable and has done a fantastic job helping me out. I just wanted to let you know what a great experience I've had with him. "|
|By: Dan Alexandria, VA|
|"This is follow-up to my phonecall but I'm so pleased with the service you guys did on my ST1300. I brought my bike to you guys for convenience to my office, but I'll now be a regular customer. Thanks, Rick"|
|By: Rick Fredericksburg, VA|
|"Daniel (AKA: Donnie)in accessories is the man. Gets me what I NEED, not just what I want! Could've sold me stuff that would've made me a SQUID but didn't. My bike is the SH*T!"|
|By: Will Falls Church, VA|
|"I appreciate your willingness to accept competitor's prices. I enjoy going to your Woodbridge location and have made this my primary location for all parts and accessories. Great location and great staff!"|
|By: James Quantico, VA|
|"I want to thank the Coleman Power Sports store for working with me and providing me great deals on parts and accessories. They are competitive with online prices and it is the only reason I go to the Woodbridge store. We bought two motorcycles and continue to upgrade/accessorize our bikes. Keep up the great support! "|
|By: DAN VA|
|"Would like to comment about a mechanic at your Woodbridge location. His first name is Greg and I believe Abrahams is his last. On many occasions with regards to sales and general management at this location, I have sworn to never shop at Coleman Power Sports again, BUT, every time I have had the opportunity to speak or deal with Greg, I reconsider. Imagine a mechanic that actually realizes many of his customers have an IQ over 50 and are capable of understanding mechanics. I've gotten many valuable tips and recommendations from Greg. I've never gotten my bike back from him in less than excellent condition. As long as he is in your employee, I will come back. Fire him or give him cause to leave on unfavorable terms and you will lose this customer."|
|By: Gary Stafford, VA|
|"I brought my 2000 Honda Elite 50 in for service a couple of weeks ago. I was afraid that I would not get the same kind of attention as a bigger more expensive bike...but that was not the case. I dealt with Heath McKee and he kept me informed of the status of my repair..and when I felt that it still was not running properly, he said no problem they would come and pick it up and check it out. The scooter now runs great, and I could not have been more impressed with the service. Thank you. "|
|By: Joanne Falls church, VA|
|"You need to have the phone number of your service department listed or to be able to reach it through your main phone lines when the rest of your business is not open on Saturday morning. I wanted to talk to some one in service at 9:30 on Saturday and could not reach them sine I did not know the extension or the name of anyone who worked in that department. Thanks "|
|" My overall experience with Coleman PowerSports (Falls Church) was and is still magnificent. Mitch Mills and Bernard Wilson are simply THE BEST! Both of these associates have welcomed me each time I have visited this location. Super friendly, motivated and experienced about their specialty. Full of advice and having a sincere desire to help the customer find what they are looking for instead of selling them something they don't need. My wife and I have really been taken back by the level of Fanatical Customer Service these two associates display each and every time we have an encounter. Mitch Mills rises above the standards every time we see each other. A friendly smile, 'Good morning, or afternoon, good to see you, what can I help you with today?' This guy to GOOD, really GOOD! A true asset. Bernard Wilson was our first encounter. My wife and I came to Coleman PowerSport looking for a new bike. We must have spent close to an hour with Bernard on our first visit. This guy is an encyclopedia of knowledge. Not one time did he pressure us or ask us about money or financing. He was very patient with us, gave some awesome recommendations (because I am a new rider) answered all of our questions and treated us like people he has known all his life. I can't get over how great our experience was and continues to be here. Thanks so much for spending the time training your associates to interact with your customers the way you do. I have truly been spoiled with this level of service. I won't buy from any other place, and I won't take my bike to any other service dept, because of these two outstanding associates. Please keep up the good work. GOOD JOB!"|
|By: Cody Alexandria, VA|
|"Frank Garret helped me with my purchase of a Honda Generator. He was most helpful in advising me on the purchase and then in helping me to decipher Honda's rather confusing operator's manual. PowerSports is fortunate in having such well-informed and considerate people as Frank."|
|By: Bill McLean, VA|
|"I would just like to say "Thank You" to Kelly, Bruce, Ben and the rest of the service dept staff for putting my motorcycle back together. Although it took a while to complete the job I am please with the professional manner in which Kelly and her staff handled the situation. Their service was above at 5 Star rating. I was kept in the loop every step of the way from the time the parts were delivered to the dealership. I picked up my motorcycle 9 Nov and after taking it out 3 times for some pretty good rides, I am very please with the way the motorcycle is handling through this break-in period. Once again I would just like to say thanks for taking your time and care in doing a outstanding job in repairing my motorcycle. "|
|By: Robert Waldorf, MI|
|"It has been a long time since I had rode a motorcycle. I used to race motocross in the early days, Yamaha 360mx, Honda Elsinor etc., I picked a Ducati s2r 1000 monster. I live in southwest Virginia where some of the best mountain roads are located. I have found the perfect bike thank you Ducati for making this bike. what a blast! I recommend this bike to anyone considering riding on a winding mountain road it's got the power and the most incredible handling.You can roll with the rockets or the Harley's. Thank you. "|
|By: john Moneta, VA|
|"I drove from 100 miles away to purchase my CAN-AM Outlander 800! I have to say that it was well worth the drive! The sales staff was very friendly and knowledgeable. I was quoted a price a week before I picked it up and they held to their end of the deal. James, Austin and Neal, it was a pleasure dealing with you and next time I am in the market for a new toy, you will be the first place I call! Keep up the good business! "|
|By: Paul Fairfield, PA|
|"I just bought my first bike and needed a helmet. Daniel Naghdi helped me buy one. He was a great salesman. He gave me good info on how to fit and size a helmet. Most importantly, he did not at all pressure me into buying more than I needed. He gave me a good assessment of the best value for the money - a $200 Shark I think was the one he recommended - and then also accommodated my desire to spend less (as a novice and a cheapskate) and helped me get the best helmet in my price range. I ended up with a HJC CL15, which is working out great. He is exactly the kind of salesman that will make me come back to your store whenever I need anything else. Just wanted to give you the feedback!"|
|By: Anonymous Washington, DC|
|By: Edwin Lorton, VA|
|"On Vacation & Road Trip. Brand New 2007 GL1800 experienced problems. Sure they took the bike in, but getting fast service while on vacation wasn't as quick as expected. A 2007, 2 weeks old bike shouldn't have problems. First Honda I've owned (out of 5) with problems, and getting this taken care of has proved to painful. I fully expected such a new bike, experiencing problems would elevate the service speed. A powerful blow to Honda, the GL1800, and any type of Warranty type situation. Hopefully, Coleman will pull through and renew my love of the Honda line of Motorcycles. "|
|By: Anonymous Jacksonville, NC|
|"David Hug is a great guy, good sale man,but take a bit long time. But I am happy with the service."|
|By: Anonymous Centreville, VA|
|"I just wanted to thank the guys at Fall Church Service Department (David Hug)was great! He understood what I was looking for, pointed out options I hadn't thought of, and made very reasonable points about the bike. He wasn't pushy, he didn't try to sell me something I didn't want and would not be happy with. Thank you! I am love my "M109R""|
|By: Kent Centreville, VA|
|"Mr. Hatfield went Way up and beyond to not only find the 2007 Silvarado we wanted but delivered it the next day! this is our second new Silvarado We love it."|
|By: Roy Joplin, MO|
|"I just wanted to thank the guys at Fall Church Service Department (particularly Terji "T", and Andrew "Tech") for their help and expertise. I found the entire crew to be courteous. I had them (particularly Andrew "Tech") put a new set of tires on my RC51, and adjusted the throttle cable which made my bike ran smoother! Great job Andrew "Tech"! Thanks again! Gil"|
|By: Gil Fairfax, VA|
|"I just recently bought a used bike (Kawasaki ZX6R) from Coleman, and it was the easiest/best experience ever. The sales team, finance team, and accessories team answered every question I had, and did not try and pressure me into anything. I will definitely shop from them in the future!"|
|By: Thomas Falls Church, VA|
|"I own a 02 Honda Silverwing and have been looking to accessorize for years. Last week I called your Falls Church shop and talked to Manuel.He first checked for Honda accessories then finding that his shop did not have anything he redirected me to a company that specializes in select accessories. I found Manuel to be courteous and informative. Kudos to your staff, hang onto Manuel"|
|By: Anonymous Reston, VA|
|"I just wanted to thank the guys in the service department (particularly Kevin) for all their speedy help and expertise. My Volusia had a flat front tire and they came and picked up my bike in Alexandria, towed it back to Falls Church, put on a new tire and tube, and had me on my way home in less about 2 hours (round trip). Thanks again."|
|By: Drew Fredericksburg, VA|
|"Rob and John made the purchase of my 2006 VTX1300s painless"|
|By: Art Centreville, VA|
|"Brandon was great! He understood what I was looking for, pointed out options I hadn't thought of, and made very reasonable points about the bike. He wasn't pushy, he didn't try to sell me something I didn't want and would not be happy with. Thank you! I am love my V-Strom!"|
|By: Eliot Arlington, VA|
|"In March 2006, I purchased my second new Star motorcycle from Colemans. The second week of April, I took it in for it's 600 mile scheduled maintenance. One of the porters had a mishap while moving my bike out of the service area, and totaled the bike. I can't say enough about Scott in Service and James, Eric & Brett in sales, the entire team really stepped up and took care of me. The had me a duplicate bike in less than a week! I've had great service for several years, and I intend to continue patronizing the Coleman stores. Thanks to the Coleman team. Merry Christmas & Happy New Year!"|
|By: Randy WOODBRIDGE , VA|
|"I met a few guys at Coleman's that have given me a positive experience! George in service has been excellent and has great knowledge of bikes! He has given me pointers from a riders perspective not just another guy trying to earn my business. The accessories Dept. was quite helpful as well with fitting and sizing for the best gloves for my riding. "|
|By: Sammy Alexandria, VA|
|"I called your store looking for a cover for my husband's Ranger. Spider was kind enough to help me over the phone with the purchase. He went so far as to locate a Ranger on the floor and measure it to make sure the cover will fit. Finally, your store was the only business out of three I called who has a rep take the time to go beyond "no, we don't have what you're looking for." Spider provided excellent service. I truly appreciate it. My husband will, too, when he won't have to sit on snow and ice frozen to the seat while plowing the drive (like he had to last year)!!!"|
|By: Diana Hollywood, MD|
|"This is by far the best business for buying Honda equipment; the best prices in VA and MD. Derrick is awesome!!! Thanks Derrick for the superb experience; your knowledge of the equipment is superior!"|
|By: Jim Waldorf, MD|
|"George and the rest of the mechanics in the shop did great work. They kept me informed and their suggestions were key. I appreciate them and the service they do for Coleman Power Sports. I will continue to use their services and I'm sure I'll be purchasing another bike in the near future."|
|By: James Alexandria, VA|
|"Spider is a valuable asset to CPS he fitted me with a jacket,helmet and gloves which fit perfectly he knows his product and communicates well."|
|By: Anthony Fredericksburg, VA|
|"I just want to say that currently I am looking to purchase my first bike. I have called around to several different dealers but over all, you guys had the best customer service! David H. was very helpful and patient with all of my questions and concerns. So now I look forward to visiting the dealership and purchasing my first bike at Coleman Powersports! I can't wait!"|
|By: Susan Oxon Hill, MD|
|"I came in knowing exactly what I wanted and not only did I get what I went for, I got a great price and was well taken care of. Thanks Big! "|
|By: Bryan Alexandria, VA|
|"Great Inventory and Salespeople. Fair prices on motorcycles. Way overpriced on accessories as compared with internet sellers. "|
|By: Jim McLean, VA|
|"My husband and I decided we wanted to purchase a Honda Reflex. We visited your Fall Church store first and saw a Suzuki Burgman 400 and we were hooked. It was a beauty. Your salesman Ricco was very helpful and gave us great customer service. When we were ready to buy we went to your Woodbridge store, only because it was closer. We received an excellent deal! Your salesman James was awesome. We got the deal we wanted and more. Customer service was great. Thanks for the good deal and for having the bike I wanted at the price I am sure no one could beat. You guys really treated us well."|
|By: Anonymous Alexandria, VA|
|" This is just a note of thanks to Heath and Bill at the service department. I had just bought a brand spankin' new Suzuki Boulevard C90 and sadly 2 days later, I had to bring it in because the lights went out. Well, I didn't know what was wrong, but they sure did. Not only did they find the problem, they fixed it in record time. Gentlemen, thank you for your swift and cunning work...keep it up."|
|By: Shawn Falls Church, VA|
|"I haven't been back to Coleman in over 5 years. I was thrilled at the level of service the staff provided. My bike was missing an owner's man. and extra key, they made the key on the spot and my manual within a week. They worked with me to do my own financing, and the GSXR1000 is unbelievable. I've told my riding buddies, if you haven't been Coleman in Woodbridge for a while give them a try."|
|By: Anonymous Woodbridge, VA|
|"Very positive experience from "just looking" phase to actual purchase (2004 Yamaha FZ1)at the Falls Church store. Salesperson Ben was very friendly and knowledgeable. Salesperson and management spent plenty of time showing the bikes and answering questions. The accessories salesperson was also very helpful and patient to answer my questions and make sure I got a good-fitting helmet. Overall it was a positive experience and I feel as though I made a good purchase. I would definitely recommend Coleman Power Sports to others, just as a family member recommended them to me. "|
|By: Anonymous Arlington, VA|
|"To Whom It May Concern: I just attended the International motorcycle Show yesterday and met Marvin Bennett in the Ducati area. Marvin really impressed me with his friendly, personable nature and his obviously HUGE amount of knowledge of motorcycles and motorcycling. Marvin really took great interest in my needs and gave my wife and I a "Grand Tour" of the Ducati line. I really learned a lot from Marvin. Then I discovered that he works at Coleman PowerSports. I should have known, because he was so good. He is a true asset to the Coleman Team. This encounter is what made me think about all the terrific treatment I've received at Coleman. Matt Ross has taken personal care of me ever since I started buying motorcycles. I have bought six motorcycles at Coleman in five years and I'm about to buy three more this month (yes, three). The main reason I go to Coleman is the treatment I get from the sales force and particularly Matt Ross. "T" has also been VERY good to us, knows everything about bikes, and has tremendous patience (necessary when dealing with people who change bikes as often as I do). I honestly recommend all my friends and acquaintances to Coleman - because I have always been impressed with everything from the accessories dept to the AWESOME service department and of course, I can't say enough good things about the sales team. (I have even secretly fantasized about joining them) I feel bad for not having said it before, I have always been treated very well at Coleman and I will keep coming back as long as you have motorcycles. Anyway, please know that your team at Falls Church is going a very long way to make customers feel good and I personally look forward to every time I need to get into a new bike. Thank you very much."|
|By: Sean Alexandria, VA|
|"You guys can give a good sale and long lasting ATVS. THANKS DYLAN TURNER"|
|By: Anonymous Stafford, VA|
|"I would like to take a moment to let you know that those in your service department are GODS! I recently brought in my (Coleman purchased) bike for routine service and several housekeeping items, all of which were done to the usual level of perfection. One unexpected item involved the sheering of a gas tank holding bolt. Now, this particular make/model has always suffered a 'buzzing' tank, so much that Honda has inserted a rubber spacer between tank and frame as a factory part. Your crew's solution to the sheering fixed not only the bolt, but brought the tank to mate with the frame so well that even Honda's rubber spacer is no longer needed!! A tight tank AND No Buzzing!! Someone needs to tell Honda. I would be remiss if I did not mention that your service manager, Heath McKee, has always been remarkable. He is adept at managing people and issues on both sides of the counter and his mechanical prowess is matched only by his sense of fairness. With thanks and appreciation, I remain Faithfully a Coleman's Customer "|
|By: JOE MCLEAN, VA|
|"I want to thanks Heath, from service at Falls Church store, for his outstanding support last summer. I`ve been living overseas for over one year now, and I have to spent the entire summer in VA. Having a busy schedule and wanting take the advantage of my days off to ride my Bandit, Heath was very supportive and serviced my bike as fast as possible, more than twice!! Thanks to Heath, my short staying in VA was very pleasant, while away from my family, I had the bike ready to enjoy the beautiful roads of VA. Than you again!"|
|"Heath in the service dept is incredible! not only was he below his original estimate on my Aprilia's parts & labor but also on time with delivery. He is gracious, professional, patient, knowledgeable & very helpful to us newbies. Thank you!"|
|By: Annette Arlington, VA|
|"Thanks, also PLEASE, PLEASE extend my many thanks to the GREAT,GREAT, GREAT KNOWLEDGEABLE and with ME PATIENT staff at the FC parts counter ,as they have help me and my kids, friends and significant others kids ,find ,order,research,reprint order invoices etc......remember I did say PATIENT!!!! I do remember a few of their names and some I don't so I want them all to know.. thanks again to you whom I don't know yet."|
|"To whom it may concern, My wife Amy and I visited the Falls Church store on Saturday 10/1 to pick up our LX210 Yamaha boat that we purchased at the Boat Show in Timonium, MD. I just wanted to share our thanks and let you know how wonderful our experience was. Ulessley Relf made the sales process simple, Ben Beers was extremely helpful with finance, and everyone hung around while Greg ran through our orientation with the new boat. I cannot recall when I have received such superior customer service. You will receive a lifetime of recommendations from us! Sincerely Scott (Captain) and Amy (1st Mate) "|
|By: Scott MD|
|"My name is Tyrone and I have been a loyal customer for over 8 years now. I just wanted to let you know that the guys at your Woodbridge Service Department just did a bunch of work on my bike and it is running very very well. It had been awhile since I had the bike serviced and it was not running at optimum performance when I brought it in. This morning when I came to pick the bike up I noticed a difference in performance right away just by pulling the throttle. Terrence and Marty always take very good care of me when I need work done. I would appreciate you giving the guys as a whole a big thank you for me for getting my bike running so tight and I look forward to doing business with you in the future. I will be suggesting to my many rider friends that Coleman is the place to go for future service. Thanks again."|
|By: Anonymous Woodbridge, VA|
|"Hi guys, I just wanted to let you know I think you did a fabulous job putting together your first track day. The control riders were awesome! I'm in the beginner group and throughout the sessions, I had 4 control riders help me improve my riding skills through corner entry, exits and lines. What a difference, I think I almost knee dragged! Plus, the extra stuff was really cool too, such as the free T-shirts, water and pics (which I look forward to getting). Although there were some crashes throughout the track day, I still feel it was a successful one. Everyone working on the track that day was awesome! It wasn't as crowded as Team-Promotions. Keep up the good work and I look forward to your next track day!!! "|
|"I just wanted to thank you and the folks at Coleman Powersports Falls Church for making my purchase a wonderful experience. I had been in numerous times and spoke with "T" regarding purchasing a motorcycle. At first, I was interested in the Yamaha R6, then the Suzuki GSXR 600, then the Honda CBR1000, then the Honda RC51, then the Sukuki GSXR 1000. And through it all "T" was very helpful and always very professional in his communications with me, especially when I called and told him that a different dealer was offering to sell the RC51 for $10.4K. In the end, I decided on the CBR1000RR and could not be happier with my decision to purchase this bike. I am also thankful for the time and patience "T" exhibited through the entire ordeal."|
|"Boy am I impressed! I cannot remember the last time that I was treated so well by any business (in or out of the motorcycle industry). From the moment that I arrived at Coleman Powersports this afternoon to the moment that I left, I was treated like royalty. The service that I received not only was courteous and professional, but actually had a human face on it.Customer concerns are an issue that every business must deal with. But it is how each business deals with those concerns that separates the good businesses from the bad. Your approach is the standard by which others may be judged.When I alerted you to my concern, I anticipated that I either would be ignored or would be faced with a lengthy barrage of excuses and delays. My fears were unfounded. Coleman Powersports responded immediately and fully and satisfactorily"|
|By: Happy MD|