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Customer Testimonials

What some of our customers say about our dealership.

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By: Anonymous ,XX

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"You need to have the phone number of your service department listed or to be able to reach it through your main phone lines when the rest of your business is not open on Saturday morning. I wanted to talk to some one in service at 9:30 on Saturday and could not reach them sine I did not know the extension or the name of anyone who worked in that department. Thanks "

By: ,XX

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" My overall experience with Coleman Powersports (Falls Church) was and is still magnificent. Mitch Mills and Bernard Wilson are simply THE BEST! Both of these associates have welcomed me each time I have visited this location. Super friendly, motivated and experienced about their specialty. Full of advice and having a sincere desire to help the customer find what they are looking for instead of selling them something they don't need. My wife and I have really been taken back by the level of Fanatical Customer Service these two associates display each and everytime we have an encounter. Mitch Mills rises above the standards everytime we see each other. A friendly smile, "Good morning, or afternoon, good to see you, what can I help you with today?" This guy to GOOD, really GOOD! A true asset. Bernard Wilson was our first encounter. My wife and I came to Coleman Powersport looking for a new bike. We must have spent close to an hour with Bernard on our first visit. This guy is an encyclopedia of knowledge. Not one time did he pressure us or ask us about money or financing. He was ver patient with us, gave some awesome recomendations (because I am a new rider) answered all of our questions and treated us like people he has known all his life. I can't get over how great our experience was and continues to be here. Thanks so much for spending the time training your associates to interact with your customers the way you do. I have truly been spoiled with this level of service. I won't buy from any other place, and I won't take my bike to any other service dept, because of these two outstanding associates. Please keep up the good work. GOOD JOB! Your Customer, Cody Neal U.S. Army "

By: Cody Alexandria,VA

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"Frank Garret helped me with my purchase of a Honda Generator. He was most helpful in advising me on the purchase and then in helping me to decipher Honda's rather confusing operator's manual. Powersports is fortunate in having such well-informed and considerate people as Frank. Bill Smith "

By: Bill McLean,VA

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"I would just like to say "Thank You" to Kelly, Bruce, Ben and the rest of the service dept staff for putting my motorcycle back together. Although it took a while to complete the job I am please with the professional manner in which Kelly and her staff handled the situation. Their service was above at 5 Star rating. I was kept in the loop every step of the way from the time the parts were delivered to the dealership. I picked up my motorcycle 9 Nov and after taking it out 3 times for some pretty good rides, I am very please with the way the motorcycle is handling through this break-in period. Once again I would just like to say thanks for taking your time and care in doing a outstanding job in repairing my motorcycle. "

By: Robert waldorf,MI

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"It has been a long time since I had rode a motorcycle. I used to race motocross in the early days, yamaha 360mx, honda elsinor etc.I picked a ducati s2r 1000 monster. I live in southwest virginia where some of the best mountain roads are located. I have found the perfect bike thank you Ducati for making this bike. what a blast! I recommend this bike to anyone considering riding on a winding mountain road it's got the power and the most incredible handling.You can roll with the rockets or the harley's. thank you. "

By: john moneta,VA

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"I drove from 100 miles away to purchase my CAN-AM Outlander 800! I have to say that it was well worth the drive! The sales staff was very friendly and knowledgable. I was quoted a price a week before I picked it up and they held to their end of the deal. James, Austin and Neal, it was a pleaseure dealing with you and next time I am in the market for a new toy, you will be the first place I call! Keep up the good business! "

By: Paul Fairfield,PA

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"I just bought my first bike and needed a helmet. Daniel Naghdi helped me buy one. He was a great salesman. He gave me good info on how to fit and size a helmet. Most importantly, he did not at all pressure me into buying more than I needed. He gave me a good assessment of the best value for the money - a $200 Shark I think was the one he recommended - and then also accomodated my desire to spend less (as a novice and a cheapskate) and helped me get the best helment in my price range. I ended up with a HJC CL15, which is working out great. He is exactly the kind of salesman that will make me come back to your store whenever I need anything else. Just wanted to give you the feedback!"

By: Anonymous Washington,DC

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By: Donez Alexandria,VA

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"Great dealership!"

By: Edwin Lorton,VA

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"On Vacation & Road Trip. Brand New 2007 GL1800 experienced problems. Sure they took the bike in, but getting fast service while on vacation wasn't as quick as expected. A 2007, 2 weeks old bike shouldn't have problems. First Honda I've owned (out of 5) with problems, and getting this taken care of has proved to painful. I fully expected such a new bike, experiencing problems would elevate the service speed. A powerful blow to Honda, the GL1800, and any type of Warranty type situation. Hopefully, Coleman will pull through and renew my love of the Honda line of Motorcycles. "

By: Anonymous Jacksonville,NC

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"David Hug is a great guy,good sale man,but take abit long time.but i am happy with the servise."

By: Anonymous centreville,VA

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"I just wanted to thank the guys at Fall Church Service Department (David Hug)was great! He understood what I was looking for, pointed out options I hadnt thought of, and made very reasonable points about the bike. He wasnt pushy, he didnt try to sell me something I didnt want and would not be happy with. Thank you! I am love my "M109R""

By: kent centreville,VA

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"Mr. Hatfield went Way up and beyond to not only find the 2007 silvarado we wanted but delivered it the next day! this is our second new Silvarado We love it."

By: Roy joplin,MO

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"I just wanted to thank the guys at Fall Church Service Department (particularly Terji "T", and Andrew "Tech") for their help and expertise. I found the entire crew to be courteous. I had them (particularly Andrew "Tech") put a new set of tires on my RC51, and adjusted the trottle cable which made my bike ran smoother! Great job Andrew "Tech"! Thanks again! Gil"

By: Gil Fairfax,VA

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"I just recently bought a used bike (Kawasaki ZX6R) from Coleman, and it was the easiest/best expierance ever. The sales team, finance team, and accessories team answered every question I had, and did not try and pressure me into anything. I will definitly shop from them in the future!"

By: Thomas Falls Church,VA

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By: James Alexandria,VA

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"I own a 02 Honda Silverwing and have been looking to accessorize for years. Last week I called your Falls Church shop and talked to Manuel.He first checked for Honda accessories then finding that his shop did not have anything he redirected me to a company that specializes in select accessories. I found Manuel to be courteous and informative. Kudos to your staff, hang onto Manuel"

By: Anonymous reston,VA

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"I just wanted to thank the guys in the service department (particularly Kevin) for all their speedy help and expertise. My Volusia had a flat front tire and they came and picked up my bike in Alexandria, towed it back to Falls Church, put on a new tire and tube, and had me on my way home in less about 2 hours (round trip). Thanks again."

By: Drew Fredericksburg,VA

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"Rob and John made the purchase of my 2006 VTX1300s painless"

By: Art Centreville,VA

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"Brandon was great! He understood what I was looking for, pointed out options I hadnt thought of, and made very reasonable points about the bike. He wasnt pushy, he didnt try to sell me something I didnt want and would not be happy with. Thank you! I am love my V-Strom!"

By: Eliot Arlington,VA

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By: Matthew Jacksonville,NC

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"In March 2006, I purchased my second new Star motorcycle from Colemans. The second week of April, I took it in for it's 600 mile scheduled maintenance. One of the porters had a mishap while moving my bike out of the service area, and totaled the bike. I can't say enough about Scott in Service and James, Eric & Brett in sales, the entire team really stepped up and took care of me. The had me a duplicate bike in less than a week! I've had great service for several years, and I intend to continue patronizing the Coleman stores. Thanks to the Coleman team. Merry Christmas & Happy New Year!"

By: Randy WOODBRIDGE ,VA

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"I met a few guys at Coleman's that have given me a positive experience! George in service has been excellent and has great knowledge of bikes! He has given me pointers from a riders perspective not just another guy trying to earn my business. The accessories Dept. was quite helpful as well with fitting and sizing for the best gloves for my riding. "

By: Sammy Alexandria,VA

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"I called your store looking for a cover for my husband's Ranger. Spider was kind enough to help me over the phone with the purchase. He went so far as to locate a Ranger on the floor and measure it to make sure the cover will fit. Finally, your store was the only business out of three I called who has a rep take the time to go beyond "no, we don't have what you're looking for." Spider provided excellent service. I truly appreciate it. My husband will, too, when he won't have to sit on snow and ice frozen to the seat while plowing the drive (like he had to last year)!!! Merry Christmas, Diana Carpenter"

By: Diana Hollywood,MD

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"This is by far the best business for buying Honda equipment; the best prices in VA and MD. Derrick is awesome!!! Thanks Derrick for the superb experience; your knowledge of the equipment is superior! "

By: Jim Waldorf,MD

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"George and the rest of the mechanicw in the shop did great work. They kept me informed and their suggestions were key. I appreciate them and the service they do for Coleman Power Sports. I will continue to use their services and I'm sure I'll be purchasing another bike in the near future."

By: James Alexandria,VA

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"spyder is a valuable asset to CPS he fitted me with a jacket,helmet and gloves which fit perfectly he knows his product and communicates well."

By: anthony fredericksburg,VA

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By: justin woodbridge,VA

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"I just want to say that currently I am looking to purchase my first bike. I have called around to several different dealers but over all, you guys had the best customer service! David H. was very helpful and patient with all of my questions and concerns. So now I look forward to visiting the dealership and purchasing my first bike at Coleman Powersports! I can't wait!"

By: Susan Oxon Hill,MD

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"I came in knowing exactly what I wanted and not only did I get what I went for, I got a great price and was well taken care of. Thanks Big! "

By: Bryan Alexandria,VA

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"Great Inventory and Salespeople. Fair prices on motorcycles. Way overpriced on accessories as compared with internet sellers. "

By: Jim McLean,VA

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"My husband and I decided we wanted to purchase a Honda Reflex. We visited your Fall Church store first and saw a Suzuki Burgman 400 and we were hooked. It was a beauty. Your sellman Ricco was very helpful and gave us great customer service. When we were ready to buy we went to your Woodbridge store, only because it was closer. We received an excellent deal! Your sellsman James was awesome. We got the deal we wanted and more. Customer service was great. Thanks for the good deal and for having the bike I wanted at the price I am sure no one could beat. You guys really treated us well. Lynn"

By: Anonymous Alexandria,VA

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" This is just a note of thanks to Heath and Bill at the service department. I had just bought a brand spankin' new Suzuki Boulevard C90 and sadly 2 days later, I had to bring it in because the lights went out. Well, I didn't know what was wrong, but they sure did. Not only did they find the problem, they fixed it in record time. Gentlemen, thank you for your swift and cunning work...keep it up. Shawn Hoder 7 On Your Side Producer shoder@wjla.com"

By: Shawn Falls Church,VA

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"I haven't been back to Coleman in over 5 years. I was thrilled at the level of service the staff provided. My bike was missing an owner's man. and extra key, they made the key on the spot and my manual within a week. They worked with me to do my own financing, and the GSXR1000 is unbelievable. I've told my riding buddies, if you haven't been Coleman in Woodbridge for a while give them a try."

By: Anonymous Woodbridge,VA

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"Very positive experience from "just looking" phase to actual purchase (2004 Yamaha FZ1)at the Falls Church store. Salesperson Ben was very friendly and knowledgeable. Salesperson and management spent plenty of time showing the bikes and answering questions. The accessories salesperson was also very helpful and patient to answer my questions and make sure I got a good-fitting helmet. Overall it was a positive experience and I feel as though I made a good purchase. I would definetly recommend Coleman Power Sports to others, just as a family member recommended them to me. "

By: Anonymous Arlington,VA

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"To Whom It May Concern: I just attended the International motorcycle Show yesterday and met Marvin Bennett in the Ducati area. Marvin really impressed me with his friendly, personable nature and his obviously HUGE amount of knowledge of motorcycles and motorcycling. Marvin really took great interest in my needs and gave my wife and I a "Grand Tour" of the Ducati line. I really learned a lot from Marvin. Then I discovered that he works at Coleman Powesports. I should have known, because he was so good. He is a true asset to the Coleman Team. This encounter is what made me think about all the terrific treatment I've received at Coleman. Matt Ross has taken personal care of me ever since I started buying motorcycles. I have bought six motorcycles at Coleman in five years and I'm about to buy three more this month (yes, three). The main reason I go to Coleman is the treatment I get from the sales force and particularly Matt Ross. "T" has also been VERY good to us, knowsw everything about bikes, and has tremendous patience (necessary when dealing with people who change bikes as often as I do). I honestly recommend all my friends and acquaintances to Coleman - because I have always been impressed with everything from the accessories dept to the AWESOME service department and of course, I can't say enough good things about the sales team. (I have even secretly fantasized about joining them) I feel bad for not having said it before, I have always been treated very well at Coleman and I will keep coming back as long as you have motorcycles. Anyway, please know that your team at Falls Church is going a very long way to make customers feel good and I personally look forward to every time I need to get into a new bike. Thank you very much."

By: Sean Alexandria,VA

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"You guys can give a good sale and long lasting ATVS. THANKS DYLAN TURNER"

By: Anonymous stafferd,VA

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"I would like to take a moment to let you know that those in your service department are GODS! I recently brought in my (Coleman purchased) bike for routine service and several housekeeping items, all of which were done to the usual level of perfection. One unexpected item involved the sheering of a gas tank holding bolt. Now, this particular make/model has always suffered a �buzzing� tank, so much that Honda has inserted a rubber spacer between tank and frame as a factory part. Your crews� solution to the sheering fixed not only the bolt, but brought the tank to mate with the frame so well that even Honda�s rubber spacer is no longer needed!! A tight tank AND No Buzzing!! Someone needs to tell Honda. I would be remiss if I did not mention that your service manager, Heath McKee, has always been remarkable. He is adept at managing people and issues on both sides of the counter and his mechanical prowess is matched only by his sense of fairness. With thanks and appreciation, I remain Faithfully a Coleman�s Customer "

By: JOE MCLEAN,VA

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"I want to thanks Heath, from service at Falls Church store, for his outstanding support last summer. I`ve been living overseas for over one year now, and I have to spent the entire summer in VA. Having a busy schedule and wanting take the advantage of my days off to ride my Bandit, Heath was very supportive and serviced my bike as fast as possible, more than twice!! Thanks to Heath, my short staying in VA was very pleasant, while away from my family, I had the bike ready to enjoy the beautiful roads of VA. Thank You again, Alex Nunes "

By: ALEX ,XX

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"heath in the service dept is incredible! not only was he below his original estimate on my aprilia's parts & labor but also on time with delivery. he is gracious, professional, patient, knowledgeable & very helpful to us newbies. thank you! a.o."

By: annette arlington,VA

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"thanks , also PLEASE, PLEASE extend my many thanks to the GREAT,GREAT, GREAT KNOWLEGEABLE and with ME PATIENT stafff at the fc parts coujnter ,as they have help me and my kids, friends and significant others kids ,find ,order,research,reprint order invioces etc......remember i did say PATIENT!!!! !!!!,I do remember a few of their names and some i dont so i want them all to know.. thanks angin to u whom i dont know yet ... Pat/ "

By: Pat ,XX

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